DocuSign Frequently Asked Questions

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This page lists answers to frequently asked questions about the Town of Vienna's use DocuSign forms and eSignature. Additional information is available at the DocuSign Resource Center at

Why DocuSign at the Town of Vienna?

The Town of Vienna began using DocuSign forms to be more efficient, use less paper, save time,  be more flexible, and use a secure system for residents to submit forms with Town staff.

Are DocuSign's electronic signatures legally binding?

DocuSign eSignatures are valid and legally binding globally and in use in 188 countries around the world. They offer industry-leading levels of eSignature enforceability and help you comply with the U.S. federal ESIGN Act and UETA Act, as well as many other international laws and statutes, including components of the European Directive 1999/93 E.C. on a Community Framework for Electronic Signatures, including the U.K. Electronic Communication Act.

Are DocuSign's electronic signatures secure?

DocuSign eSignatures offer bank-grade security and operations. Each electronic signature is unique, documentable, encrypted, and tamper-evident. DocuSign guarantees the confidentiality of all transactions and provides multi-faceted verification of signing events.

Are DocuSign's electronic signatures available outside of the U.S.?

DocuSign is the global standard for Digital Transaction Management, with more than 50 million users in 188 countries around the world. Send a document from Paris, sign it in Tokyo or San Francisco, and close business in minutes. With DocuSign, you can sign in any time zone, anywhere business takes you.

What languages does DocuSign support?

DocuSign offers 13 sending languages (including U.S. English) and the ability to sign documents in 43 localized languages. Information on specific languages.

Can I use DocuSign eSignatures on my smartphone or tablet?

With DocuSign's mobile app, you can prepare and send documents for signature, complete in-person signing, and get instant visibility into your document status directly from your smartphone or tablet. DocuSign mobile clients are available worldwide in Apple's iOS App Store, Google Play, Windows Phone, and Windows stores. Get the app now.

Are digital signatures the same as electronic signatures?

An electronic signature, or e-signature, is an electronic indication of intent to agree to or approve the contents of a document. A digital signature is a type of electronic signature. Digital signatures are based on a specific technology that enables users to ensure the authenticity of the signer and to trust that a signature is valid through the use of digital certificates and public and private key pairs.

DocuSign is the only Digital Signature Certification Authority that is a signatory to the Federal ESIGN Act of 2000 and the only Electronic Signature tool accepted as a Digital Signature Certification Authority by the California Secretary of State.