File an Insurance Claim

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To report property damage or personal injury for which the Town may be responsible, email or call 703-255-5724. Reports and claims are processed through the Town’s insurer, who determines obligation.

Please be aware that under Virginia law, the Town of Vienna may be immune from liability in certain situations (“sovereign immunity”). In other cases, when damages are caused by a force majeure or unforeseeable circumstances, for example, the Town is not responsible; however, your personal insurance may provide coverage.