Customer Care

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Start water and sewer service

To start water and sewer service with the Town of Vienna, please complete and submit the appropriate form below. Service requests also may be made in person from 8 a.m. to 4:30 p.m., Monday through Friday at Town Hall, 127 Center Street S. Please allow one business day for processing.

Owner - Residential or Business

Owner Customer Service Agreement Form

A one-time $35 account set-up fee will be applied to your first bill.

Renter - Residential or Business

Tenant/Renter Customer Service Agreement Form

A refundable $225 lien offset payment fee and a one-time $35 account payment fee will be applied to your first bill. Upon termination of service, the lien offset payment will be applied to your final bill, and any leftover amount will be refunded to you.

Landlord Authorization Form

This form also must be completed by the property owner and submitted to the the Town before water service will be initiated.

Stop water and sewer service

To stop or close a water and sewer account, this Account Termination Form must be completed and submitted before responsibility for the account is removed from your name.

Construction concerns

For builders or homeowners whose new/renovated property will use the Town of Vienna water system:

To have a new water meter set at a property under construction, please fill out the Owner's Customer Service Agreement.
To have an existing meter removed from a property for demolition, complete the Pull Meter Form.

Water and sewer rates and billing

For information about rates and billing, please visit our Rates and Billing page.

Questions and feedback

If you have questions or concerns, send an email to water@viennava.gov or call 703-255-6385. Business office hours are 8 a.m. to 4:30 p.m., Monday-Friday.

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